root@chitchit ~ %
Profile
Experience
Projects
Hobbies
Contact Me
> cat profile.txt
Hello, I'm Chit Chit Myet Cheal ZAW
Customer-focused Technical Support Specialist with a Computer Science background and hands-on experience in troubleshooting devices, coaching users, and delivering high-quality digital support. Skilled in resolving hardware/software issues, guiding non-technical users, and providing empathetic customer experiences.
Role: Full-Stack Developer & Technical Support Specialist
Location: Montreal, Canada
Website: chitchit.dev
Email: chitchitmyetchealzaw@gmail.com
Phone: +1 (438) 526-8208
> cat skills.txt
Full-Stack Dev:
HTML
CSS
JavaScript
React
Go
Python
SQL
Design & UI/UX:
Responsive Design
UI/UX Principles
Figma
Canva
WordPress
Wix
SEO
DevOps & Cloud:
GCP
Docker
Kubernetes
Terraform
Grafana
CI/CD
GitHub Actions
Cybersecurity:
SIEM
CTF Design
Burp Suite
OWASP Top 10
Tech Support:
iOS / macOS
Windows
Android
Hardware Support
Device Setup
Microsoft 365
cat experience.log
Digital Coach & CELI Coach (Volunteer)
Atwater Library and Computer Centre
Feb 2026 – Present
- Provided one-on-one technical support to library visitors on smartphones, tablets, and computers
- Assisted users with Gmail account setup, phone configuration, and device settings
- Supported iOS/macOS navigation, app troubleshooting, and account recovery
- Helped clients create and improve resumes with formatting and content guidance
- Built strong rapport through patience, empathy, and active listening
iOS / macOS
Device Support
Digital Literacy Coaching
Customer Service
Infrastructure & CTF Challenge Designer (Volunteer)
Hexploit Alliance
Jun 2025 – Present
- Provisioned, deployed, and scaled Kubernetes-based infrastructure for live @Hack CTF competitions
- Built and managed Docker images stored in Google Artifact Registry
- Automated monitoring using Grafana and Google Cloud Monitoring via Terraform and Kubernetes ConfigMaps
- Engineered a Discord verification bot integrating Authentik SSO with CTFd for participant auth and RBAC
Kubernetes
Docker
GCP
Terraform
Grafana
Web Designer
May 2025 – Jun 2025
- Created an organic, honey-inspired aesthetic with warm colors and clear typography
- Built e-commerce features: product galleries, price listings, and cart functionality
- Integrated contact form, enhanced SEO, and optimized media across the site
HTML
CSS
JavaScript
E-Commerce
SEO
Technical Support
Freelance
Oct 2024 – Present
- Supported individual clients with device setup, software troubleshooting, and digital literacy
- Diagnosed and resolved issues across mobile devices, laptops, printers, and online services
- Assisted with document preparation, basic legal paperwork organization, and printer setup
- Guided users on account setup, security best practices, and productivity tools
Hardware Support
Software Troubleshooting
Microsoft 365
Google Workspace
CTF Challenge Designer (Volunteer)
Hexploit Alliance
Sep 2024 – Mar 2025
- Designed and developed 4 computer security challenges for the competition's main track — 115 total solves
- Created realistic, attack-focused scenarios covering web, infrastructure, and system security
- Organized @HackCTF 2025 (420+ participants) — awarded the Concordia Volunteer Recognition Award
CTF Design
Web Security
Infrastructure Security
OWASP
Web Designer
Jul 2023 – Present
- Designed and implemented a modern, responsive website (UI/UX) reflecting the church's welcoming values
- Updated monthly content including newsletters, videos, and images across the website and YouTube
- Optimized for cross-device compatibility (desktop, mobile)
UI/UX
Responsive Design
WordPress
Content Management
Director of Design (Volunteer)
HackConcordia
Mar 2022 – Mar 2023
- Developed design, UX/UI, and layouts for the organization's websites and applications
- Provided graphical assets to the Community team and frontend assets to the Technology team
- Created design mock-ups for the organization's social media posts
- Organized ConUHacks VII (800+ participants) — awarded Best Competition Organizer Award
UI/UX
Figma
HTML
CSS
Graphic Design
── EDUCATION ──
Bachelor of Computer Science
Concordia University
Sep 2020 – Dec 2024
Focused on software development, UI/UX design, web technologies, and information systems security.
Software Development
AI / ML
Web Technologies
Information Security
ls -la ./projects/
📁
SmartClass A.I.ssistant
Concordia · 2024
Emotion and focus-state recognition model using Convolutional Neural Networks (CNN). Detected emotions: Angry, Happy, Neutral, Focused. Applied evaluation metrics (accuracy, confusion matrix, F1-score) and bias mitigation techniques.
Python
PyTorch
CNN
AI / ML
📁
The Digital Detectives: AI Chatbot Security
Concordia · 2024
Security & privacy analysis of 15 AI-based chatbot companion apps. Used Burp Suite and OWASP Top 10 for LLMs to assess authentication, encryption, SQL injection vulnerabilities, and privacy controls across platforms.
Burp Suite
OWASP
Security Research
Static & Dynamic Analysis
📄 SOEN 321 — Technical Report, April 2024
📁
Riverside United Church Website
Live
Modern, responsive church website reflecting welcoming community values. Includes monthly content updates (newsletters, videos, images), YouTube integration, and cross-device optimization.
WordPress
HTML
CSS
UI/UX
Responsive Design
📁
Nid'Abeille E-Commerce Website
Live
Organic honey-inspired e-commerce website with product galleries, price listings, cart functionality, contact form, and SEO optimization. Focused on warm aesthetics and usability across all devices.
HTML
CSS
JavaScript
E-Commerce
SEO
cat hobbies.json
{
"CTFs_and_Hackathons": {
]
},
"Board_Games": {
]
},
"Dragon_Boat": {
]
}
}
cat contact.sh
# Let's connect! Reach out through any channel:
# Or send a message directly:
echo "I'm always open to interesting conversations and collaboration opportunities!"
guest@portfolio:~%